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However, what about the process you can only control to a point when you bring your PC to a local repair shop. You have to actually say yes to it before they actually connect to your PC, and can stop the process anytime. Yes, you have that much control over the entire process, thanks to todays standard of connectivity. But at least you can terminate the connection at any given time you don’t feel comfortable with what they are accessing. When you give access to a technician remotely, of course there is the risk they may access more than you hope. Is it any safer to bring your PC to a local support shop for repair, when you know nothing about them either? I understand the concern for security and safety with having someone you know nothing about, gaining access to your PC remotely, granted or not.
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Then, if they suggest it, it might be worth considering.Īnd please, for safety’s sake, always make a full system image backup of your machine first… just in case. The only acceptable approach to allowing anyone remote access is after you’ve vetted and selected an appropriate technician or service, and only when you make the first contact. That’s exactly how the tech support scams succeed in capturing its victims. Never allow remote access to someone who called you. With the rise of the tech support scam, there’s one very simple, easy-to-follow rule: Heck, I’ve used remote access myself to help my friends. I really, truly, honestly get the appeal. Rather than trying to walk you through a complicated set of steps you don’t need or care to understand, the technician can just do it for you. Rather than relying on your description of the problem, the technician can see it and investigate directly. Remote access is a wonderfully appealing tool. I also realize that sometimes it’s the most expedient approach to problem solving, and by and large, the reputable companies and technicians doing it are probably quite competent. They’d have access to everything! I can vaguely recall allowing someone to do it once, briefly, a very long time ago, but it still feels like a huge risk. My personal position is that I’d be very reluctant to let anyone connect to my machine that way. It’s not uncommon for them to be in a completely different country. Companies that provide remote access support are often distant, faceless entities on the internet. Presumably, they care about their reputation and your power to impact it. With a local technician or shop, you have someone and some place you can go to in order to resolve your issues. These are the same issues to consider whenever asking someone else to help us, but the ramifications of allowing someone to remotely access your machine are more serious. Multiple layers of trustĭo you trust they know what they’re doing? Will they do more harm than good? Will you spend a lot of money and get little in return? That “more going on” could be quite legitimate or it could be quite malicious. It’s possible there’s more going on you can’t see. The problem is this can lead to a false sense of security. Some include voice, so you can talk to the technician and they can explain what they’re doing or answer questions along the way.
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Most remote access tools let you watch the technician’s activities. Presumably, that means resolving the issues bringing you to them in the first place, and nothing else malicious along the way. It’s like having a technician visit your home or taking your machine into a shop for repair. Remote access means giving someone complete control of your machine.
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It’s not about remote access technology it’s about who you’re allowing access to your machine. This kind of remote access is absolutely not safe, and should be avoided at all costs.
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Once they have it, they install malware - often including ransomware - or they leave back doors allowing them continued access when you’re not around. Using lies and threats, scammers try to get you to give them remote access to your machine. Recent years have seen rise to something called the “tech support scam”. The key word in your question is “reputable”. NEVER allow remote access to someone whom you don’t know or who contacts you. The key is that you must know and trust the individual, just as you would if you handed the computer to them. Remote access is a useful tool to allow a trusted individual access to your computer for support or other purposes.